Lauren introduces Brian, one of the show's producers, and the two talk a little about some internal Point of Rental initiatives Wayne announced recently. Brian shares an interview from a recent trip to Phoenix, Ariz., whee he talked to A to Z Equipment Rentals & Sales' Joe Crossey, a store manager, about coming from Queens, N.Y. to Phoenix, his first repair in the rental industry, and what's kept him in the industry for more than 20 years.